Know what you’re sharing
Lodo security and bank permissions
Understand the bank connection, what a money conversation can see, and where your approval matters.
The useful answer
Lodo uses connected-account information to help explain your money. Account-information permission and permission to make a payment are separate concepts. Read the connection and action screens carefully, and never share bank passwords, PINs or one-time codes in WhatsApp.
What to know
- Use the links from joinlodo.com to start or return to Lodo.
- Check which accounts and information you authorise in the bank-connection flow.
- Ask the team if a permission or provider name is unclear before proceeding.
What a bank connection is for.
When you connect supported accounts, their balances and transaction information can inform spending questions, recurring-payment reviews and other supported money features. The account information comes through an Open Banking connection rather than by asking you to paste a bank statement into every conversation.
Lodo’s account-linking integration uses Yapily. The particular service and permissions should be identified in the connection flow you see. Check those details, including the named regulated provider, rather than assuming a technology brand or this page is itself proof of authorisation.
Read access and actions are different.
The FCA distinguishes account information services from payment initiation services. Sharing account information is not blanket permission for a service to make any payment it chooses. A separate action may need a separate authorisation.
For every money movement or provider change, review the actual destination, amount, terms and confirmation. If a chat response is unclear about whether something was only suggested or has happened, check the underlying account or provider before relying on it.
Treat a money chat as personal information.
A conversation can contain sensitive details even when it contains no password. Be thoughtful about what you share and who can see your phone, notification previews or linked WhatsApp devices. Avoid forwarding account screenshots to people who do not need them.
Lodo needs context to answer a question, but it should not need your banking PIN or a login verification code typed into the chat. Complete authentication in the bank’s authorised flow.
Keep the limits of the picture in mind.
Connected-account data can arrive after the purchase, contain pending transactions or carry a merchant label that is not immediately familiar. Information from a bank feed is useful evidence, but it does not tell Lodo whether you personally used a subscription or why you paid someone.
Check important transactions against your bank and give context when it matters. Avoid making a time-sensitive decision solely from an old balance or a partial set of accounts.
Where to check permissions and get help.
Review the information shown during account linking and the connected-services controls offered by your bank. If you want help with Lodo access, account information or a privacy request, contact [email protected]. The privacy policy and terms linked in the footer are the formal documents to read alongside the actual permission screen.
For a question about permissions, include the provider name and the step you reached when contacting the team. Leave out bank passwords, PINs and verification codes.
Sources & further reading
Examples are illustrative unless stated otherwise.
- FCA: account information and payment initiation services · Checked 7 September 2026
- Lodo: your money manager in WhatsApp · Checked 7 September 2026
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