How to Leave VOXI

If you are thinking about leaving VOXI, it is important to understand what happens to your number, your data, and any bundles you have. This guide explains the process and what to expect, so you can make a smooth switch or cancellation.

Check your contract first

VOXI operates on 30-day rolling contracts with no fixed-term agreements. This means you are not tied in and there are no early termination fees. You can check your current plan and renewal date by logging into your VOXI account online or via the VOXI app. If you need help, call VOXI customer service on 191 from your VOXI SIM or 03333 040 191 from any other phone. Ask for details of your current billing cycle to know when your plan will end if you cancel.

How to cancel or switch

If you want to leave VOXI without moving your number to another provider, you can cancel your plan by logging into your VOXI online account and selecting the cancel or pause option in the Plans section. Alternatively, contact VOXI customer service by phone or use their live chat on the VOXI website. Your plan will not renew after your current 30-day cycle ends.

If you want to keep your number and switch to another provider, request a Porting Authorisation Code (PAC) by texting 'PAC' to 65075 from your VOXI SIM. Give this PAC code to your new provider, who will handle the transfer. The switch usually completes within one working day. If you want to leave without keeping your number, text 'STAC' to 75075 for a Service Termination Authorisation Code. There is no notice period; your service ends at the end of your current billing cycle or when your number is ported.

What happens to your account

When you cancel or switch, your VOXI service remains active until your current 30-day billing cycle ends. If you use a PAC code, your number will be transferred to your new provider. If you do not use a PAC or STAC code within 30 days, your VOXI agreement continues. VOXI does not provide email addresses, so there are no email accounts to worry about. Any unused bundles, data, or referral rewards are forfeited when your account closes. VOXI does not supply equipment like routers, so there is nothing to return.

Your options after VOXI

Once you leave VOXI, you can choose from a wide range of UK mobile providers. Whether you want more data, better coverage, or a different bundle, there are plenty of options. Explore our switching guides below to help you move from VOXI to your next provider:

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Frequently asked questions

How can I cancel my VOXI plan?

To cancel your VOXI plan, log into your VOXI online account, navigate to the 'Plans' section, and select the 'pause' or 'cancel' option. Your plan will not renew after the current 30-day cycle ends. Alternatively, you can request a PAC (Porting Authorisation Code) or STAC (Service Termination Authorisation Code) to transfer your number to another provider or to terminate your service. To obtain a PAC or STAC, text 'PAC' or 'STAC' to 65075 from your VOXI SIM, or contact VOXI customer service at 0808 004 5205. A PAC or STAC is valid for 30 days; if not used within this period, it will expire, and you'll need to request a new one. (postclic.com)

Will I receive a refund if I cancel my VOXI plan?

VOXI allows refunds for unused credit or wholly unused, unexpired bundles purchased on or after 17 December 2021, provided you request the refund within 60 days after your agreement ends. Refunds are subject to a 5% administration fee, capped at £5. Partially used or expired bundles are not refundable. To request a refund, contact VOXI via webchat. (postclic.com)

How do I keep my current phone number when leaving VOXI?

To retain your current phone number when leaving VOXI, request a PAC (Porting Authorisation Code). Text 'PAC' to 65075 from your VOXI SIM, or contact VOXI customer service at 0808 004 5205. Provide the PAC to your new mobile network provider to transfer your number. A PAC is valid for 30 days; if not used within this period, it will expire, and you'll need to request a new one. (postclic.com)

How do I cancel my VOXI plan if I subscribed through the Apple App Store or Google Play?

If you subscribed to VOXI through the Apple App Store or Google Play, you must cancel your subscription directly through your Apple ID or Google Play account. VOXI's web or app cancellation does not stop App Store or Play billing. Follow Apple or Google's subscription cancellation process to avoid further charges. (postclic.com)

Is there a notice period when I cancel my VOXI plan?

VOXI typically has no notice period. Your subscription ends at the conclusion of your paid term. If you cancel during a free trial, your subscription ends immediately. For paid subscriptions, you may continue to use the services until the end of the period you have already paid for. (terminationexperts.com)

How can I contact VOXI customer service to cancel my plan?

You can contact VOXI customer service by dialing 191 from your VOXI SIM, or by calling 03333 040 191 from any other phone. Alternatively, you can use the live chat feature on the VOXI website or reach out via social media platforms like Facebook Messenger or Twitter. (postclic.com)

What happens to my VOXI service after I cancel my plan?

After you cancel your VOXI plan, your service remains active until the end of the current 30-day billing cycle. Once the cycle ends, your plan will not renew, and you will not be billed further. If you requested a PAC or STAC to transfer your number, your VOXI contract ends when the port completes. (postclic.com)

How do I return a product purchased from VOXI?

To return a product purchased from VOXI, contact their customer service to inform them of your intention to cancel your plan and return the product. They will provide a pre-paid envelope or a returns label by email. Ensure all products are securely packaged and return them as instructed. (assets.ctfassets.net)