How to Switch from VOXI to O2: Data Rollover and Plan Flexibility Compared
If you are considering switching from VOXI to O2, it is important to understand the differences in data rollover and plan flexibility. This guide explains each step and highlights what to check before making the move.
Before you switch
Check your current VOXI plan status. VOXI operates on 30-day rolling contracts, so there are no early termination fees. You can cancel at any time, but if you have an outstanding device balance or add-ons, these must be paid before leaving. VOXI does not provide email or bundled broadband/TV services, so you will not lose an email address or bundled extras when you switch. Unused data on VOXI does not carry over to the next month and will be lost at the end of your billing cycle.
How to switch, step by step
- Mobile number porting: To keep your number, text PAC to 65075 from your VOXI SIM. You will receive your PAC code by text, valid for 30 days.
- Sign up with O2 online, by phone, or in-store. During sign-up, provide your PAC code to O2. If you want a new number, text STAC to 75075 and give the STAC code to O2 instead.
- O2 will process your switch. Your number is typically transferred within one working day. Keep your VOXI SIM in your phone until the switch is complete.
- Broadband: If you are switching broadband and both providers use the Openreach network, the process is usually automatic. If you are switching network types, you may need to cease your old service and set up a new one. O2 will advise if an engineer visit is needed.
- Energy: For energy, sign up with your new supplier. The switch is supplier-led and typically takes five working days under the Energy Switch Guarantee.
What to watch out for
- Data rollover: VOXI does not offer data rollover, so any unused data will expire at the end of your billing cycle. O2 offers data rollover on certain plans, but only for Pay Monthly Plus and Ultimate Plans.
- Coverage differences: O2 and VOXI use different networks. Check O2's coverage in your area before switching, as it may differ from VOXI's coverage.
- Porting delays: While most number ports complete within one working day, delays can occur. Ensure you provide accurate PAC/STAC codes and personal details to avoid issues.
Comparison of VOXI and O2
| Feature | VOXI | O2 |
|---|---|---|
| Data Rollover | Not available | Available on Pay Monthly Plus and Ultimate Plans; unused data rolls over for one month |
| Contract Length | 30-day rolling plans | 12 or 24 months for Pay Monthly Plus and Ultimate Plans |
| Data Allowances | 20GB, 35GB, 60GB, 100GB, 150GB, 200GB, 300GB, 500GB, 1TB | Varies by plan; for example, £55.68 per month for 50GB on a 36-month contract |
| Plan Flexibility | No data rollover; plans can be changed monthly | Data rollover available; plans typically require 12 or 24-month commitments |
Switch with Lodo
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With Lodo, we will sign you up with O2, request your PAC code, port your number, and cancel your VOXI plan. If anything goes wrong, we resolve it with the providers directly. Free, no catch. Switch with Lodo for free
Frequently asked questions
How much does it cost to leave VOXI?
VOXI operates on a pay-as-you-go basis without fixed-term contracts, so there are no early termination fees. You can cancel your service at any time without incurring additional charges. (4g.co.uk)
How long does the switch from VOXI to O2 take?
Transferring your mobile number to O2 typically takes one working day after O2 receives your Porting Authorisation Code (PAC). If you request the transfer after 5pm or on weekends, it may take up to two working days. (o2.co.uk)
Will I lose my phone number when switching from VOXI to O2?
No, you can keep your existing mobile number when switching to O2 by providing a PAC from VOXI. This allows you to retain your number throughout the transfer process. (o2.co.uk)
Can I switch to O2 if I am still in contract with VOXI?
Yes, you can switch to O2 even if you're still in contract with VOXI. However, since VOXI doesn't have fixed-term contracts, there are no early termination fees. You can cancel your VOXI service at any time without incurring additional charges. (4g.co.uk)
Do I need to contact VOXI or does O2 handle the switch?
To switch to O2 and keep your existing number, you'll need to contact VOXI to obtain a PAC. Once you have the PAC, provide it to O2 during the sign-up process. O2 will handle the transfer of your number. (o2.co.uk)
What happens if something goes wrong during the switch from VOXI to O2?
If issues arise during the transfer, O2 will contact you via SMS. It's important to ensure all details are correct when providing your PAC to avoid delays. (o2.co.uk)
Is there any downtime during the switch from VOXI to O2?
There may be a brief period of downtime during the transfer, but it is typically minimal. O2 aims to complete the number transfer within one working day. (o2.co.uk)
Are there any specific considerations when switching from VOXI to O2?
Since VOXI operates on a pay-as-you-go basis without fixed-term contracts, there are no early termination fees. Ensure you obtain a PAC from VOXI to retain your existing number during the switch to O2. (4g.co.uk)