How to Leave OVO

If you have decided to leave OVO Energy, you might be concerned about exit fees or the process of providing a final meter reading. Leaving can seem complicated, but understanding each step will help you avoid unexpected charges or delays.

Check your contract first

Before making any moves, log in to your OVO Energy online account or use the OVO app to check your contract end date. This information is usually found in your plan details or under 'My Account'. If you cannot find it, contact OVO’s customer service on 0330 303 5063 and ask for your contract end date and whether you are on a fixed or variable tariff.

Exit fees apply on fixed-rate plans and are currently £30 per fuel (gas or electricity). Variable-rate plans do not have exit fees. Always confirm with OVO whether an exit fee will apply to your account before proceeding. For more, see Understanding our prices.

How to cancel or switch

If you want to cancel your OVO Energy account without moving to a new supplier, you can do so online via your OVO account, by calling 0330 303 5063 (Monday to Friday, 8 am to 6 pm), or by sending a written request to OVO’s customer service address. You will need to give 14 days' notice and provide a final meter reading on your last day.

If you are switching to a new energy provider, the process is supplier-led. Choose your new supplier, and they will handle the switch with OVO on your behalf. You do not need to contact OVO directly. The switch usually takes around 21 days, and your supply will not be interrupted. You will need to provide a final meter reading to ensure your final bill is accurate.

What happens to your account

When you leave OVO, you do not lose a phone number or email address, as these are not provided by energy suppliers. If you have any bundled services, such as boiler cover, check whether you need to cancel these separately.

Your smart meter will usually continue to work, but some features may be limited if your new supplier is not compatible. Your new supplier will advise if a meter upgrade is needed. Any loyalty rewards or app access linked to your OVO account will end once your account is closed.

Your options after OVO

Once you have left OVO, you can choose from a range of other energy suppliers. Whether you are looking for greener tariffs, better customer service, or lower prices, there are plenty of options. Explore the following guides for your next steps:

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Frequently asked questions

How do I cancel my OVO Energy account?

To cancel your OVO Energy account, contact their customer service at 0330 303 5063 (Monday to Friday, 8 am to 6 pm). You'll need to provide your account details and may be asked for a final meter reading. Alternatively, you can email [email protected].

Is there a cooling-off period when cancelling OVO Energy?

Yes, OVO Energy offers a 14-day cooling-off period from the day after your contract start date. If you cancel within this period, you won't incur any exit fees. However, you'll be responsible for any energy used during this time.

Are there exit fees for leaving OVO Energy?

Exit fees depend on your tariff. For fixed-rate plans, there may be an exit fee if you cancel before the fixed term ends. Variable plans typically don't have exit fees. Review your contract terms or contact OVO Energy for specific details.

How do I submit a final meter reading to OVO Energy?

You can submit your final meter reading by contacting OVO Energy directly. It's advisable to take a photo or note down the reading on the day you move out and provide it to them as soon as possible.

How long does it take to switch from OVO Energy to another supplier?

The switching process typically takes about 21 days. Your new supplier will handle the transfer, including notifying OVO Energy and arranging the changeover date.

Can I cancel my OVO Energy account online?

Yes, you can cancel your account online by contacting OVO Energy through their website's contact form or by emailing [email protected]. Ensure you have your account details ready for verification.

What happens to my final bill after cancelling OVO Energy?

After cancellation, OVO Energy will send you a final bill detailing your energy usage up to the cancellation date. If your account is in credit, they will refund the amount to your bank account within 10 working days.

How do I contact OVO Energy customer service?

You can contact OVO Energy customer service at 0330 303 5063 (Monday to Friday, 8 am to 6 pm) or email [email protected]. For Pay As You Go customers, call 0330 175 9669 (Monday to Friday, 8 am to 8 pm; weekends 9 am to 5 pm).