How to Leave EDF

Thinking about leaving EDF Energy? The process can feel daunting, especially when it comes to smart meter compatibility and making sure your final meter readings are handled correctly. This guide explains each step so you can leave EDF smoothly and avoid common pitfalls.

Check your contract first

Before you start the process, check your contract end date and any early termination fees. Log in to your EDF Energy MyAccount portal and scroll down to 'Tariff details'. Here, you will find your tariff's end date and whether an exit fee applies. If you opted for paperless communication, your contract is available as a PDF in the portal. If you need help, you can call EDF Energy on 0333 200 5100 and ask for your contract details and any exit fees.

How to cancel or switch

If you want to leave EDF without moving to a new provider, you must give at least 30 days' notice. You can do this online via your MyAccount portal, by calling 0333 200 5100, or by emailing [email protected]. Once you have given notice, EDF will confirm your cancellation and send a final bill within six weeks.

If you are switching to a new energy supplier, the process is supplier-led. This means your new provider will handle the cancellation with EDF for you. You do not need to contact EDF directly. The Energy Switch Guarantee ensures your supply will not be interrupted, and the switch is usually completed within five working days after the cooling-off period.

What happens to your account

When you leave EDF, you will not lose your phone number or email address, as these are not provided by EDF. If you have any bundled services, such as broadband or phone, you should contact EDF separately to cancel or transfer these. Your smart meter should remain compatible with your new supplier, but it is wise to check this with them before switching. Any loyalty benefits or rewards linked to your EDF account will end when you leave.

Your options after EDF

Once you have left EDF, you have a wide range of suppliers to choose from. Whether you are looking for green tariffs, better customer service, or lower prices, there are plenty of options available. For detailed guides on switching from EDF to other major suppliers, see below:

Let Lodo handle the switch

Leaving EDF can be stressful, especially if you are worried about the paperwork or losing track of your final bill. Lodo takes care of the entire process for you.

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Frequently asked questions

How do I cancel my EDF Energy contract?

To cancel your EDF Energy contract, you can switch to another energy supplier. EDF Energy will handle the cancellation process with your current provider. Alternatively, you can contact EDF Energy directly to terminate your contract. You can reach them by phone at 0333 200 5100 or by email at [email protected]. Their customer service hours are Monday to Friday, 8 am to 6 pm, and Saturday, 8 am to 2 pm. (bbcutilities.com)

Will I incur any exit fees for leaving EDF Energy?

Exit fees depend on your specific tariff. Some EDF Energy tariffs have early exit fees if you leave before the contract ends. To check if your tariff includes an exit fee, log into your MyAccount, select 'Tariff details', and look for 'Exit fee' in the tariff information. (edfenergy.com)

How can I avoid paying exit fees when leaving EDF Energy?

To avoid exit fees, consider switching to a tariff without an exit fee or wait until your current contract is within 49 days of its end date, as you can switch without incurring fees during this period. Additionally, if you switch within the first 14 days of signing up, you can cancel without penalty. (edfenergy.com)

How do I submit a termination notice to EDF Energy?

To terminate your contract with EDF Energy, you need to provide written notice at least 30 days before your contract ends. You can submit this notice through their online form or by contacting their customer service. (energybrokers.co.uk)

What is the process for switching to a new energy supplier from EDF Energy?

When you switch to a new energy supplier, EDF Energy will handle the cancellation process with your current provider. The switch typically takes about 17 days, during which your energy supply will not be interrupted. (edfenergy.com)

How do I obtain my final bill from EDF Energy after switching suppliers?

After switching to a new supplier, EDF Energy will send you a final bill within six weeks. This bill will include any outstanding charges and, if applicable, any exit fees. (scottishpower.co.uk)

Can I cancel my EDF Energy contract within the first 14 days?

Yes, you can cancel your EDF Energy contract within the first 14 days of signing up without incurring any exit fees. To do so, contact EDF Energy directly to inform them of your decision. (emma-app.com)

What should I do if I have a complaint about my EDF Energy service?

If you have a complaint about your EDF Energy service, you can contact their customer service at 0333 200 5100 or by email at [email protected]. If your complaint remains unresolved after eight weeks, you can escalate the matter to the Energy Ombudsman. (bbcutilities.com)