How to Leave NOW Broadband

If you are considering leaving NOW Broadband, it is important to understand the steps involved and what happens to your service and equipment. This guide explains how to check your contract, cancel or switch, and what to expect during the transition.

Check your contract first

Before making any moves, log in to your NOW TV account to check your broadband contract end date. You will find this information in your account dashboard, which details your contract’s start and end dates. If you are unsure or cannot access your account, you can contact NOW Broadband customer support on 0330 0412 473 and ask for your contract details.

If you are still within your minimum contract term, NOW Broadband applies an early termination fee. This fee is calculated based on your monthly plan and the number of months left. For example, if you are on the Super Fibre plan (typically £28 to £35 per month) with three months remaining, the fee would be around £37.25. Always check your specific plan for the exact figure.

How to cancel or switch

If you want to cancel your NOW Broadband service without switching to another provider, you can do so by calling 0330 0412 473, using the live chat on the NOW website, or emailing [email protected]. You will need to give 30 days’ notice. After you request cancellation, you should receive a confirmation email or reference number. Keep this for your records.

If you are switching to another provider that uses the Openreach network, your new provider will usually handle the cancellation process for you. This supplier-led process coordinates the switch to minimise downtime. If your new provider does not use Openreach, you must contact NOW Broadband directly to cancel your service.

What happens to your account

If you have a landline number with NOW Broadband, you can usually keep it by requesting number porting when you switch. NOW Broadband does not provide email addresses, so there are none to lose or transfer. If you have bundled services, such as NOW TV, these may need to be cancelled separately. NOW Broadband does not offer smart meter compatibility or loyalty rewards, so there are no additional services to consider.

After cancelling, you must return your NOW Broadband router within 30 days using the provided packaging. Failing to return the equipment can result in a charge of around £50 to £75.

Your options after NOW Broadband

Once you have left NOW Broadband, you can explore a range of alternative providers. For step-by-step switching guides, see:

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Frequently asked questions

How do I cancel my NOW Broadband service?

You can cancel your NOW Broadband service by calling 0330 0412 473, using the Live Chat feature on the NOW website, or sending a written cancellation request to NOW Customer Care, Sky Central (2.5), Grant Way, Isleworth, TW7 5QD. A 30-day notice period is required. (broadband.co.uk)

Will I incur any cancellation fees if I cancel NOW Broadband?

If you cancel your NOW Broadband service before the end of your minimum contract term, you may be charged an early termination fee. The fee is calculated based on your monthly charge and the number of months remaining on your contract. For example, if you have three months left on a £25 per month plan, the fee would be approximately £37.25. (utilityswitchboard.com)

Can I cancel NOW Broadband without paying a fee?

You can cancel NOW Broadband without incurring a fee if you are out of contract or if you are within the 14-day cooling-off period after signing up. Additionally, if NOW Broadband raises its prices during your contract, you have the right to cancel without penalty. (techradar.com)

How do I return the NOW Broadband router after cancellation?

After cancelling your NOW Broadband service, you will receive a prepaid return label to send back your router. Ensure you return the equipment within 30 days to avoid any equipment charges. (switchcraft.co.uk)

Can I switch to another broadband provider while cancelling NOW Broadband?

Yes, you can switch to another broadband provider while cancelling NOW Broadband. If your new provider uses the Openreach network, they will handle the cancellation process on your behalf. If not, you will need to contact NOW Broadband directly to cancel. (usave.co.uk)

How do I contact NOW Broadband customer support?

You can contact NOW Broadband customer support by calling 0330 0412 473, using the Live Chat feature on the NOW website, or emailing [email protected]. Customer support is available daily from 8am to 8pm. (broadband.co.uk)

What is the minimum contract term for NOW Broadband?

NOW Broadband typically offers a 12-month minimum contract term. After this period, your contract may convert to a rolling monthly agreement, allowing you to cancel with 30 days' notice without incurring early termination fees. (switchcraft.co.uk)

Can I cancel NOW Broadband if my internet speeds are consistently below the advertised rates?

If your internet speeds are consistently below the minimum guaranteed speeds advertised by NOW Broadband, you may have the right to cancel your contract without incurring early termination fees. It is advisable to contact NOW Broadband to discuss the issue and explore cancellation options. (moneysupermarket.com)