How to Leave Plusnet

If you are considering leaving Plusnet, it is important to understand your contract and any early termination fees you might face. This guide explains what to check before you leave, how to cancel or switch, and what happens to your account when you move on.

Check your contract first

Before making any decisions, check your Plusnet contract end date and whether you will face early termination charges. Log into your Plusnet account online to view your contract details. If you cannot access your account, call Plusnet customer service on 0330 1239 123 and ask for your contract end date and any applicable exit fees.

If you are still within your minimum term, Plusnet will charge an early termination fee. This is calculated based on your monthly charge, the number of months left on your contract, and VAT. For example, if you pay £23.99 per month and have three months and 20 days remaining, your early termination fee would be about £34.84. For more details, visit Plusnet’s Early Termination Charges page.

How to cancel or switch

There are two main ways to leave Plusnet: cancelling outright or switching to a new broadband provider.

Pure cancellation

If you want to cancel without moving to another provider, you must contact Plusnet directly. Call the Customer Options Team on 0330 1239 123, log into your Plusnet account and follow the cancellation instructions, or send a written request to Plusnet Plc, Endeavour, Sheffield Digital Campus, 1a Concourse Way, Sheffield, South Yorkshire S1 2BJ. Sending written requests by recorded delivery is recommended. You will need to give 14 days’ notice for cancellation.

Switching to a new provider

If you are moving to another broadband provider, your new provider will usually handle the switch. This process is known as cease-and-reprovide. The new provider will inform Plusnet and manage the transfer, making the process straightforward for you. You will still need to pay any early termination charges if you are within your minimum contract period. The switch typically takes 3 to 10 working days.

What happens to your account

When you leave Plusnet, you may lose access to some services:

Phone number: You can usually keep your existing phone number. Your new provider will handle the transfer if you request it.
Email addresses: Plusnet discontinued email, domain, and webspace accounts on 15 April 2025. You will lose access to any Plusnet email accounts when your service ends.
Bundled services: Any extras like line rental or call plans will end with your broadband contract.
Smart meter compatibility: Leaving Plusnet should not affect your smart meter, as it operates independently of your broadband.
Loyalty rewards: Any loyalty benefits or rewards will cease upon cancellation.
Equipment return: Plusnet may request that you return their router or other equipment. Failure to do so could result in a charge.

Your options after Plusnet

Once you have left Plusnet, you have a range of broadband providers to choose from. If you are considering your next move, see our specific switching guides:

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Frequently asked questions

How do I cancel my Plusnet broadband service?

To cancel your Plusnet broadband service, contact Plusnet's Customer Options team at 0330 1239 123. You'll need to provide 14 days' notice for cancellation. If you're switching to another provider, they can handle the cancellation on your behalf. For more details, visit Plusnet's cancellation policy page. (plus.net)

What is the notice period required to cancel Plusnet?

Plusnet requires a 14-day notice period to cancel a residential account and 28 days for a business account. The notice period starts from the time they receive your cancellation request. (plus.net)

Will I incur any charges if I cancel my Plusnet contract early?

If you cancel your Plusnet contract before the end of the minimum term, you'll typically be charged an early termination fee. This fee is calculated based on your monthly charge, the remaining months of your contract, and any applicable VAT. For detailed information, refer to Plusnet's Early Termination Charges page. (plus.net)

How can I find out when my Plusnet contract ends?

To determine your contract end date, log in to your Plusnet account and navigate to the 'Your Contract' section. Alternatively, contact Plusnet's customer service for assistance. (broadband.co.uk)

Can I cancel Plusnet without calling them?

Yes, if you're switching to another provider, they can handle the cancellation on your behalf. However, if you're cancelling outright, you'll need to contact Plusnet directly. You can call them at 0330 1239 123 or send a cancellation letter to Plusnet plc, The Balance, 2 Pinfold St., Sheffield, S1 2GU. (broadband.co.uk)

What happens if I cancel Plusnet within the 14-day cooling-off period?

If you cancel within the 14-day cooling-off period, you won't incur any early termination charges. You'll only need to pay for the services you've used and return any equipment provided. (plus.net)

How do I return Plusnet's equipment after cancellation?

After cancelling, Plusnet may request that you return their equipment, such as routers or TV boxes. They will provide free postage-paid packaging for the return. Failure to return the equipment may result in a £50 charge. For more details, refer to Plusnet's cancellation policy. (plus.net)

Can I cancel Plusnet if they increase their prices?

If Plusnet increases their prices during your contract, you have the right to cancel without incurring an early termination fee. This is in line with Ofcom's Voluntary Code of Practice on Better Broadband Speeds. (usave.co.uk)