How to Leave Hyperoptic

Thinking about leaving Hyperoptic? Whether you are moving, switching to a new broadband provider, or just want to end your contract, it pays to know the steps and avoid unexpected fees. Here is what you need to know before you cancel.

Check your contract first

Before you do anything, check your Hyperoptic contract details. You can find your contract end date by logging into your 'My Account' portal, reviewing your original agreement, or contacting Hyperoptic's customer service on 0333 332 1111 or by emailing [email protected]. Ask specifically for your contract end date and any early termination charges that may apply.

If you are still within your minimum contract period, Hyperoptic charges early termination fees. For broadband-only, the fee is the lesser of £20 or your monthly package price, multiplied by the months left. For broadband and phone bundles, it is the lesser of £25 or your monthly charge, times the months remaining. Always confirm the exact amount with customer support, as fees can change depending on your plan and remaining term.

How to cancel or switch

If you want to cancel without moving to another provider, you must give Hyperoptic at least 30 days' notice. You can do this by calling 0333 332 1111, emailing [email protected], using the online support form in your 'My Account' portal, or via live chat on their website. Make sure you get a confirmation reference number for your records.

If you are switching to another broadband provider, the new provider usually handles the switch for you. This is known as the supplier-led process. Your new provider will notify Hyperoptic and arrange the transfer date. There is no need for a code like with mobile switching. However, you should still check if you are liable for any early termination fees or notice periods with Hyperoptic before starting the switch.

What happens to your account

When you leave Hyperoptic, you will lose access to all services included in your contract. Hyperoptic does not provide traditional landline numbers or email addresses, so there are no numbers to port or emails to keep. If you have a bundle (broadband and phone), cancelling will end all services in the bundle.

There are no loyalty rewards or smart meter implications with Hyperoptic. If you have been provided with equipment, such as the Hyperhub router or a hotspot device, you must return these to avoid extra charges. The fee for not returning a Hyperhub router is £70, and for a hotspot device, it is £170. You can request a pre-paid return label via your 'My Account' support page.

Your options after Hyperoptic

Once you have left Hyperoptic, you can choose from a range of UK broadband providers. Here are some guides to help you switch:

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Frequently asked questions

How do I cancel my Hyperoptic broadband service?

To cancel your Hyperoptic broadband service, contact their customer service team at 0333 332 1111 or via email at [email protected]. You'll need to provide at least 30 days' notice for cancellation.

What is the cancellation fee for terminating my Hyperoptic contract early?

If you're within your minimum contract period, Hyperoptic charges a service termination fee of £8 per remaining month for broadband-only services or £10 per remaining month for combined broadband and phone services. This fee is calculated based on the number of months left in your contract.

Can I cancel my Hyperoptic service if I move to an area where their service isn't available?

Yes, if Hyperoptic cannot provide service at your new address, you can cancel your contract by contacting their customer service team. The service termination fee will depend on the remaining months of your contract.

How much notice do I need to give to cancel my Hyperoptic service?

Hyperoptic requires a minimum of 30 days' notice to cancel your service, regardless of whether you're on a fixed-term contract or a rolling monthly plan.

Will I be charged if I cancel my Hyperoptic service within the first 30 days?

If you cancel your Hyperoptic service within the first 30 days of activation, you'll be charged an Order Cancellation Fee, which covers the cost of the services used up to that point, including any installation or activation costs incurred.

How do I return my Hyperoptic equipment after cancellation?

After cancelling your service, you'll need to return your Hyperhub Wi-Fi router and any other equipment. Contact Hyperoptic's customer service to request a pre-paid return label, then send the equipment to their returns address.

Can I cancel my Hyperoptic service if I'm still within my minimum contract period?

Yes, you can cancel your Hyperoptic service during your minimum contract period, but you'll be subject to the service termination fee based on the remaining months of your contract.

How do I contact Hyperoptic's customer service for cancellation?

You can reach Hyperoptic's customer service team by phone at 0333 332 1111, via email at [email protected], or through their live chat on the Hyperoptic website.