How to Switch from Virgin Media to Sky
If you are ready to move from Virgin Media to Sky, you are switching from a cable network to a fibre service. This change involves some unique steps, especially around installation and service overlap.
Before you switch
Check your Virgin Media contract end date first. If you are still within your minimum contract period, Virgin Media may charge an Early Disconnection Fee based on your remaining months and monthly cost. You can confirm the exact amount by contacting Virgin Media customer service or using their online calculator.
Be aware that you will lose access to your Virgin Media email account 90 days after cancellation. Any bundled services, such as TV or phone, will also end. Make sure to back up important emails and data before switching.
How to switch, step by step
- Check your contract status with Virgin Media. Note any exit fees or notice periods. Virgin Media typically requires 30 days' notice to cancel.
- Contact Sky to start your new service. Since Virgin Media and Sky use different networks, this is a cease-and-reprovide switch. Sky will arrange installation and provide an activation date. If your home is not already on the Openreach network, an engineer visit may be required.
- Cancel your Virgin Media service. Although Sky will notify Virgin Media as part of the One Touch Switch process, it is wise to confirm your cancellation directly with Virgin Media to avoid overlap.
- Port your phone number (if needed). Tell Sky during sign-up if you want to keep your landline number. They will coordinate the transfer with Virgin Media. For mobile, request a PAC code by texting PAC to 65075, then give this to your new provider. Number ports usually complete within one working day.
- Prepare for installation. If new wiring is needed for Sky, an engineer will visit. Keep your Virgin Media service running until Sky is live to minimise downtime.
- Return Virgin Media equipment. After your service ends, send back any routers or TV boxes to avoid non-return charges.
- Switching energy supplier? This is a separate process. Sign up with your new supplier, who will handle the switch. It usually takes up to 5 working days under the Energy Switch Guarantee.
What to watch out for
- Service overlap and billing: If you do not notify Virgin Media of your cancellation, you may be billed for both services. Always confirm your end date.
- Equipment returns: Failing to return Virgin Media equipment can result in additional charges. Use the return packaging they provide.
- Email and bundled services: Virgin Media email accounts are deleted 90 days after cancellation. Back up important messages and notify contacts of your new address.
Comparison of Virgin Media and Sky Broadband Services in the UK (2026)
| Provider | Network Type | Installation Time | Setup Fee | Contract Length | Download Speed | Upload Speed | Data Allowance | Expected Downtime During Installation |
|---|---|---|---|---|---|---|---|---|
| Virgin Media | Virgin Media Network | 14 days | £35 | 24 months | 1,130 Mbps | 104 Mbps | Unlimited | 0-60 minutes |
| Sky | Openreach Network | 14 days | £19.95 | 24 months | 900 Mbps | 110 Mbps | Unlimited | 1-8 hours |
Sources: Virgin Media, Sky, Broadband Genie, Ken's Tech Tips (see below for links)
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Frequently asked questions
How much does it cost to leave Virgin Media?
If you're still within your minimum contract period, Virgin Media may charge an Early Disconnection Fee. This fee varies based on your services, monthly charges, and remaining contract duration. For example, if you have 5 months left on a £40 per month broadband plan, the fee would be £40 x 5 = £200. To estimate your specific fee, refer to Virgin Media's Early Disconnection Fee guide or contact their customer service. (virginmedia.com)
How long does the switch from Virgin Media to Sky take?
The switching process can take as little as one working day, depending on technical compatibility. Sky will handle the entire transfer, including contacting Virgin Media to end your service, ensuring no downtime or duplicate billing. (ofcom.org.uk)
Will I lose my phone number, email address, or smart meter data when switching from Virgin Media to Sky?
When switching providers, you may lose services tied to your current provider, such as email addresses or phone numbers. It's advisable to back up any important data and inform your contacts of your new contact details. Regarding smart meter data, it should remain unaffected by the switch, as it's typically stored independently of your broadband service. However, confirm with both Virgin Media and Sky to ensure a seamless transition.
Can I switch to Sky if I am still under contract with Virgin Media?
Yes, you can switch to Sky even if you're still under contract with Virgin Media. However, you may incur an Early Disconnection Fee from Virgin Media, calculated based on your remaining contract period and monthly charges. To avoid this fee, consider waiting until your contract ends or contacting Virgin Media to discuss potential options. (virginmedia.com)
Do I need to contact Virgin Media, or does Sky handle the switch?
With the One Touch Switch process, you only need to contact Sky to initiate the switch. Sky will handle the entire transfer, including notifying Virgin Media and ensuring a seamless transition without downtime or duplicate billing. (ofcom.org.uk)
What happens if something goes wrong during the switch from Virgin Media to Sky?
If issues arise during the switch, both Virgin Media and Sky are committed to resolving them promptly. Under the One Touch Switch process, providers are required to compensate customers if they experience more than one working day without service. (ofcom.org.uk)
Is there any downtime when switching from Virgin Media to Sky?
The One Touch Switch process aims to ensure a seamless transition with no downtime. Sky will coordinate the switch to ensure your new service is activated without interruption. (ofcom.org.uk)
Are there any specific considerations when switching from Virgin Media to Sky?
When switching, ensure you return all Virgin Media equipment, such as routers or TV boxes, to avoid non-return charges. Additionally, check if your current Virgin Media services, like email addresses or phone numbers, can be transferred or need to be updated. It's also advisable to back up any important data before initiating the switch. (virginmedia.com)