How to Leave Virgin Media

If you are thinking about leaving Virgin Media, it is important to understand what happens next. Cancelling your broadband service involves more than just making a phone call, especially when it comes to returning equipment and losing access to your Virgin email address.

Check your contract first

Before you cancel, check your contract end date and whether you will face any Early Disconnection Fees. Log in to your My Virgin Media account and select "View contract" to find your minimum term. Alternatively, you can call Virgin Media customer service on 0345 454 1111 or 150 from a Virgin Media phone and ask for your contract details.

If you are still within your minimum contract period, Virgin Media may charge an Early Disconnection Fee. This fee depends on your remaining contract length and the services you have. For example, the monthly fee for M50 Fibre Broadband is £36.35, while Gig1 is £59.65. Check your account or contact customer service for an exact calculation.

How to cancel or switch

To cancel Virgin Media, you must contact them directly. Call 0345 454 1111 or 150 from a Virgin Media phone to give your 30 days' notice. You can also use their online chat or, if you prefer, write to Virgin Media, Customer Relations, PO Box 333, Buckshaw Village, Chorley, PR7 1BJ, including your account details.

If you are switching to another broadband provider, Virgin Media does not cancel your service automatically. You must still contact Virgin Media yourself to give notice. Unlike mobile services, broadband switching in the UK does not use PAC or STAC codes, and there is no supplier-led process for Virgin Media. Always request written confirmation of your cancellation date.

What happens to your account

Once you cancel, Virgin Media will disconnect your services after the 30-day notice period. If you have a Virgin Media home phone number and wish to keep it, tell your new provider before your service is disconnected so they can arrange number porting.

Your Virgin Media email address will be deactivated 90 days after cancellation. Make sure you back up any important emails or contacts before this period ends, as you will not be able to access your mailbox after that.

If you have bundled services, such as TV or phone, these will also be cancelled. Review your contract to understand if this affects any loyalty benefits or rewards. Virgin Media will send you a prepaid returns pack for your equipment. If you do not return your router or TV box, you may be charged £40 to £100 per item.

Your options after Virgin Media

Once you have left Virgin Media, you can choose from a range of other broadband providers, depending on what is available in your area. Here are some guides to help you switch:

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Frequently asked questions

How do I cancel my Virgin Media services?

To cancel your Virgin Media services, contact their customer service team by calling 0345 454 1111 or 150 from a Virgin Media landline or mobile. You'll need to provide at least 30 days' notice. Alternatively, you can use their online chat service. (virginmedia.com)

Will I incur any cancellation fees?

If you're still within your minimum contract period, you may be charged an Early Disconnection Fee. The amount depends on your services, monthly payments, and remaining contract duration. For example, M50 Fibre Broadband has an Early Disconnection Fee of £30.61 per remaining month. (virginmedia.com)

How can I estimate my Early Disconnection Fee?

Virgin Media provides tables to help estimate your Early Disconnection Fee based on your package and remaining contract period. For precise calculations, contact their customer service. (virginmedia.com)

Do I need to return Virgin Media equipment?

Yes, upon cancellation, you're required to return all Virgin Media equipment, such as the Hub router and TV boxes. Virgin Media will arrange collection or send a prepaid returns pack. Failure to return equipment may result in additional charges. (virginmedia.com)

Can I cancel my Virgin Media contract during the 14-day cooling-off period?

Yes, if you've recently joined Virgin Media or upgraded your package, you have 14 days to cancel without incurring any cancellation fees. (bestbroadbanddeals.co.uk)

What if I move to an area where Virgin Media isn't available?

If you move to a location where Virgin Media services aren't available, you can cancel without paying Early Disconnection Fees. You'll need to provide proof of your new address to Virgin Media. (choose.co.uk)

How do I cancel my Virgin Media services by post?

To cancel by post, send a letter to Virgin Media, Customer Relations, PO Box 333, Buckshaw Village, Chorley, PR7 1BJ. Include your account number, address, full name, and phone number. Note that processing by post may take longer. (postclic.com)

How can I confirm my cancellation request was received?

After submitting your cancellation request, Virgin Media will send an acknowledgment email with a unique reference number. If you don't receive this, contact their customer service to confirm receipt. (virginmediabusiness.co.uk)