How to Leave giffgaff

If you are considering leaving giffgaff, it is important to understand the steps involved and what you might lose or keep in the process. This guide explains how to check your contract, cancel or switch, and retain your number if you wish.

Check your contract first

Before leaving giffgaff, log into your account and navigate to the 'Orders & payments' section to find your contract details, including the start and end dates. giffgaff offers 18-month pay monthly contracts, so knowing your end date is crucial if you want to avoid early termination charges.

If you are thinking about leaving before your contract ends, be aware of the early termination charge. This is calculated as 50 percent of your current or most recent plan cost, multiplied by the number of full months remaining. For example, if you are on a £10 plan with 10 months left, the fee would be £50. Always check your account for the exact amount before making a decision.

How to cancel or switch

If you simply want to leave giffgaff without moving to another provider, log into your account, go to 'Orders & payments', select 'Terminate your contract', and click 'End my contract'. You can also do this in the giffgaff app by navigating to 'Account', then 'Payments', 'Your contract', 'Terminate your contract', and finally 'End my contract'. There is no notice period, and your contract ends immediately.

If you want to switch to a new provider and keep your number, you will need a Porting Authorisation Code (PAC). Request a PAC by texting 'PAC' to 65075, calling 43431, or using your online account. Give this PAC to your new provider, who will handle the transfer and cancellation. If you do not want to keep your number, request a Service Termination Authorisation Code (STAC) by texting 'STAC' to 75075, calling 43431, or online. Both codes are valid for 30 days. The number transfer usually completes within one working day after your new provider submits the PAC.

What happens to your account

When you leave giffgaff, you can keep your phone number if you use a PAC. If you do not, your number will be recycled after your account is closed. giffgaff does not provide email addresses or bundled services like broadband or energy, so there are no additional services to transfer or lose.

Any unused credit or payback rewards in your giffgaff account will be forfeited upon cancellation. It is a good idea to use up any remaining balance or rewards before you leave, as these cannot be refunded automatically. If you need a refund for unused credit, contact giffgaff support within 14 days of leaving.

Your options after giffgaff

Once you have left giffgaff, you can choose from a range of other mobile providers. If you are considering your next move, see our guides on switching:

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Frequently asked questions

How do I cancel my giffgaff account?

To cancel your giffgaff account, first turn off any recurring plans and delete your payment details. If you wish to keep your number, request a PAC code; if not, request a STAC code. Both codes are valid for 30 days. After 6 months of inactivity, your account will be deactivated, and your number may be recycled. (help.giffgaff.com)

How do I get a PAC code from giffgaff?

To obtain a PAC code, text 'PAC' to 65075, call 43431 and select option 1, or request it online through your profile and settings page. The PAC code is valid for 30 days. (help.giffgaff.com)

How do I get a STAC code from giffgaff?

To obtain a STAC code, text 'STAC' to 75075, call 43431 and select option 2, or request it online through your profile and settings page. The STAC code is valid for 30 days. (help.giffgaff.com)

How do I transfer my giffgaff number to another network?

To transfer your number, request a PAC code from giffgaff and provide it to your new network provider. The transfer process typically completes within one working day. (help.giffgaff.com)

How do I cancel my giffgaff plan?

To cancel your giffgaff plan, log into your account, go to 'My Plans', and select 'Cancel'. Ensure you turn off any recurring plans and delete your payment details to prevent future charges. (help.giffgaff.com)

How do I get a refund for unused credit or plans after leaving giffgaff?

To request a refund for unused credit or plans, contact giffgaff agents through their support page. Refunds are typically processed within 14 days. (help.giffgaff.com)

How do I remove my payment details from giffgaff?

To remove your payment details, log into your giffgaff account, go to 'Payment Details', and delete your stored payment information. (help.giffgaff.com)

What happens to my giffgaff number if I don't transfer it before leaving?

If you don't transfer your giffgaff number before leaving, it will be recycled and given to a new giffgaff member. (help.giffgaff.com)