How to Leave EE

Thinking about leaving EE? Whether you want to cancel outright or switch to a new mobile provider, it is important to understand the steps involved and what happens to your account. This guide explains the difference between requesting a PAC code and the manual switch process, so you can leave EE with confidence.

Check your contract first

Before you leave EE, check your contract end date and whether any early termination fees apply. Log in to your EE account online and go to 'Plan & add-ons' to see your contract details. You can also call EE customer service at 150 from your EE phone to ask about your contract status and any exit fees.

If you are still within your minimum contract term, EE may charge a Remaining Contract Charge. This is calculated based on the number of months left, with VAT deducted and a 4 percent early payment discount applied. For example, if you have £90 left (£30 per month for three months), the final charge would be £86.40 after deductions. Always confirm your specific fee with EE before making any decisions.

How to cancel or switch

You can leave EE in one of two ways: pure cancellation or switching to a new provider.

Pure cancellation

If you just want to leave EE and do not plan to join another provider, you can cancel by logging in to your EE account online, texting 'INFO' to 85075, calling 150 from your EE phone, or visiting an EE store. EE requires at least 30 days' notice, even if your minimum term has ended. You can give notice up to 45 days before your contract ends. After you request cancellation, you will receive a reference number and written confirmation from EE.

Switching to a new provider

If you want to move to another network and keep your number, request a Porting Authorisation Code (PAC) by texting 'PAC' to 65075. Your PAC is valid for 30 days. Give this code to your new provider, who will arrange the switch and transfer your number. The switch usually completes in one working day. EE does not offer an auto-switch service, so you must request your PAC or STAC manually. If you do not use a PAC, your number will be lost when you leave EE.

What happens to your account

When you leave EE, your mobile number can be transferred to your new provider if you use a PAC. If you cancel without a PAC, your number will be disconnected. EE does not provide email addresses, so there is no email account to lose. Any bundled services, such as TNT Sports or Apple Music, will end when your account closes. You may also lose any loyalty benefits or rewards linked to your EE account. EE does not offer broadband, so smart meter compatibility is not relevant.

Your options after EE

Once you have left EE, you are free to join any UK mobile provider. If you are considering your next move, see our guides:

Let Lodo handle the switch

Leaving EE does not have to be stressful or confusing. Lodo can take care of the entire process for you.

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Frequently asked questions

How do I cancel my EE contract?

To cancel your EE contract, contact EE customer service by calling 150 from your EE phone or 07953 966 250 from any other phone. You'll need to provide at least 30 days' notice, even if your minimum contract period has ended. During this notice period, you'll continue to receive services and be billed accordingly. After the notice period, your service will terminate, and you'll receive a final bill detailing any outstanding charges. (ee.co.uk)

Can I keep my phone number when leaving EE?

Yes, you can keep your phone number by requesting a Porting Authorisation Code (PAC) from EE. Text PAC to 65075 to receive your PAC, which is valid for 30 days. Provide this code to your new provider to transfer your number. Once the transfer is complete, your EE contract will end automatically. (ee.co.uk)

What is the early termination fee for cancelling EE before the contract ends?

If you cancel your EE contract before the end of your minimum term, you'll incur an early termination fee. This fee is calculated by adding up all outstanding monthly charges for the remainder of your contract, deducting any savings EE makes from your early departure, and applying VAT. The exact amount will be detailed in your final bill. (ee.co.uk)

How do I cancel EE broadband or TV services?

To cancel your EE broadband or TV services, call EE customer service at 0800 079 0544. You'll need to provide at least 30 days' notice. After cancellation, return any EE equipment within 30 days to avoid additional charges. EE will send you instructions for returning the equipment. (ee.co.uk)

Can I cancel EE insurance?

Yes, you can cancel your EE insurance within 14 days of receiving your policy documents for a full refund, provided you haven't made a claim. After 14 days, you can cancel at any time by giving at least one day's notice. To cancel, call 150 from your EE phone or 07953 966 250 from any other phone, or write to EE Insurance Team, PO Box 5568, Manchester, M61 0TG. (ee.co.uk)

How do I return EE equipment after cancelling broadband or TV services?

After cancelling your EE broadband or TV services, return any EE equipment within 30 days to avoid additional charges. EE will email you instructions for returning the equipment. Ensure all items are included and in good condition. (ee.co.uk)

What happens to my final bill after cancelling EE services?

After cancelling your EE services, you'll receive a final bill within 14 days. This bill will include any outstanding charges up to the cancellation date and may also include a refund for any line rental paid in advance that you didn't use. Keep your Direct Debit open until you receive this final bill. (ee.co.uk)

How do I unlock my EE device to use with another provider?

To unlock your EE device, fill out the Unlock Your Device request form on EE's website. Ensure you're the account holder, have had the device for at least six months, and have paid your bills up to date. There may be a charge to unlock your device. (ee.co.uk)