How to Leave BT Mobile

If you are considering leaving BT Mobile, it is important to understand the steps involved and what you might lose or need to manage. This guide explains how to check your contract, cancel or switch, and what happens to your account, including any implications for bundled services or outstanding payments.

Check your contract first

Before you leave BT Mobile, check your contract end date and whether any early termination fees apply. You can find your contract end date by logging into your BT account online, navigating to 'Manage Your Products', then 'Manage Mobile', 'Settings', and finally 'Switch to another provider' where you can select 'I’d like a switching code'. Alternatively, text 'INFO' to 85075 to receive your contract details. If you have multiple numbers, you will need to log in online or call BT customer service to check each one.

If you cancel before your minimum contract period ends, an early termination fee will apply. This fee is calculated based on the remaining contract value, minus any costs BT saves from your early departure, and includes a 1 percent discount if you pay early. For example, if you pay £35 per month and have four months left, your fee could be around £65.45 including VAT, after deductions. Your final bill will show any such charges.

How to cancel or switch

To cancel your BT Mobile service without switching to another provider, you can:

Call BT customer service on 0330 123 4150
Log into your BT account and follow the prompts under 'Manage Mobile' to cancel
Text 'INFO' to 85075 for contract details
Visit a BT store for help

BT requires at least 30 days’ notice to cancel. Your service will end 30 days after your request, and you will receive confirmation of any final charges by text.

If you want to switch to a new provider and keep your number, request a Porting Authorisation Code (PAC) by:

Calling BT on 0330 123 4150
Logging into your BT account and selecting 'I’d like a switching code' under 'Switch to another provider'
Texting 'PAC' to 65075

Your PAC is valid for 30 days. Give this code to your new provider, who will handle the cancellation and number transfer, usually within one working day. If you do not use your PAC, your BT Mobile service will continue as normal.

What happens to your account

If you switch using a PAC, you can keep your existing mobile number. BT Mobile does not provide email services, so there is no BT email address linked to your mobile account. If you have BT Broadband or BT TV, check if leaving BT Mobile affects any discounts or bundled benefits. Ending your mobile contract may change your eligibility for certain offers or loyalty rewards. If you have leased equipment or devices, contact BT for return instructions. There is no impact on smart meters, as BT Mobile does not provide this service.

Your options after BT Mobile

Once you have left BT Mobile, you have a wide choice of new providers. Whether you are looking for better coverage, different plans, or specific features, there are plenty of options to consider. For step-by-step guides on moving to popular networks, see:

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Frequently asked questions

How do I cancel my BT Mobile contract?

To cancel your BT Mobile contract, call BT on 0800 389 8414 from a landline or +44 150 174 7714 from outside the UK. You'll need to provide at least 30 days' notice before your service ends. If you're still within your minimum contract period, an early termination fee may apply. For more details, visit BT's cancellation page. (bt.com)

What is the early termination fee for cancelling BT Mobile?

The early termination fee is calculated based on the remaining months of your contract, minus any costs BT saves from your early departure. For example, if you have four months left on a £35 monthly plan, the fee would be approximately £67.32. For a detailed breakdown, refer to BT's cancellation fee explanation. (bt.com)

Can I keep my mobile number when switching from BT Mobile?

Yes, you can keep your existing mobile number by obtaining a Porting Authorisation Code (PAC) from BT. Request it by calling 0330 123 4150, logging into My BT, or texting PAC to 65075. Provide the PAC to your new provider to transfer your number. More information is available on BT's switching page. (bt.com)

How do I return BT Mobile equipment after cancellation?

If you've received equipment from BT Mobile, such as a handset or SIM card, you'll need to return it upon cancellation. BT will provide instructions on how to return the equipment. For more details, visit BT's equipment return page. (bt.com)

How do I cancel BT Mobile if I have multiple lines?

If you have multiple lines on your account, you can cancel one or more by logging into your online account or by calling BT. You'll need to specify which line(s) you wish to cancel. For assistance, contact BT's customer service. (bt.com)

What happens to my BT Mobile service if I switch providers?

When you switch to another provider, they will handle the transfer of your service. BT will stop billing you from the date your service is terminated. Your final bill will include any outstanding charges. For more information, refer to BT's switching page. (bt.com)

How do I cancel BT Mobile if I'm outside the UK?

To cancel BT Mobile from outside the UK, call +44 150 174 7714. You'll need to provide at least 30 days' notice before your service ends. If you're still within your minimum contract period, an early termination fee may apply. For more details, visit BT's cancellation page. (bt.com)

How do I cancel BT Mobile if I'm moving home?

If you're moving home and wish to cancel your BT Mobile service, contact BT's customer service to discuss your options. They can provide guidance on transferring or terminating your service based on your new location. For assistance, call 0800 783 1401. (bt.com)