How to Switch from BT Mobile to Lebara
Thinking of moving your mobile service from BT Mobile to Lebara? Here is what you need to know about switching, including how the network change may affect your coverage and data options.
Before you switch
Check your BT Mobile contract end date. If you are still within your minimum contract period, you may face an early termination charge based on your remaining months. Use BT's online tools or contact customer service to confirm your contract status and any exit fees.
Be aware that leaving BT Mobile will end any bundled services, such as BT Sport or discounts linked to your mobile plan. Your BT email address is not affected by switching mobile providers, but any mobile-specific extras will be cancelled once your BT Mobile account closes.
How to switch, step by step
- Check your contract and exit fees: Confirm if you are out of contract or if early termination charges apply. BT Mobile provides a 14-day cooling-off period for new contracts.
- Decide if you want to keep your number:
- To keep your number, text PAC to 65075 from your BT Mobile number. You will receive your PAC code, valid for 30 days.
- If you want a new number, text STAC to 75075 for a STAC code.
- Sign up with Lebara: During the sign-up, provide your PAC (to keep your number) or STAC (for a new number). Lebara will handle the transfer and cancellation of your BT Mobile account.
- Wait for your SIM: Once your Lebara SIM arrives, insert it into your phone. Activation is usually immediate.
- Number porting: If you used a PAC code, your number should transfer to Lebara within one working day. You may experience a brief period of downtime during the switch.
- For broadband: If you are switching broadband as well, your new provider will manage the process. If both providers use Openreach, the switch is automatic. If not, you may need a new installation or equipment.
- For energy supply: Sign up with your new supplier. They will handle the switch, which typically takes around five working days under the Energy Switch Guarantee.
What to watch out for
- If you are still within your BT Mobile contract, early termination fees can be significant. Check the exact amount before switching.
- Coverage may differ as BT Mobile uses EE's network and Lebara uses Vodafone's. Check both providers' coverage maps for your area before committing.
- Any BT Mobile bundled extras, such as BT Sport, will be lost once your account is closed.
Comparison of BT Mobile and Lebara Mobile in the UK
| Feature | BT Mobile | Lebara Mobile |
|---|---|---|
| Network Provider | EE | Vodafone |
| 5G Network | Yes | Yes |
| 4G Network | Yes | Yes |
| 3G Network | Yes | Yes |
| 2G Network | Yes | Yes |
| WiFi Calling | Yes | Yes |
| 4G Calling (VoLTE) | Yes | Yes |
| Data Rollover | No | No |
| Tethering Allowed | Yes | Yes |
| eSIM | Yes | No |
| Coverage | 99% of UK population | 99% of UK population |
| Contract Length | 12 months | 30-day rolling contract |
| Monthly Price (12GB Data) | £15 | £10 |
| Monthly Price (Unlimited Data) | £25 | £25 |
| International Minutes | 100 minutes to 30 countries | Unlimited minutes to 41 countries |
| EU Roaming | Included | Included up to 30GB |
| Data Speed (4G) | Up to 1 Gbps | Up to 1 Gbps |
| Data Speed (5G) | Up to 20 Gbps | Up to 20 Gbps |
Sources: BT.com, Lebara.co.uk, as of March 2026.
Switch with Lodo
Want to make switching from BT Mobile to Lebara as easy as possible? Lodo is the simplest way to do it.
With Lodo, we will sign you up with Lebara, request your PAC code, port your number, and cancel your BT Mobile plan. If anything goes wrong, we resolve it with the providers directly. Free, no catch. Switch with Lodo for free
Frequently asked questions
How much does it cost to leave BT Mobile?
If you cancel your BT Mobile service before the end of your minimum contract period, you'll be charged an early termination fee. This fee is calculated based on the remaining monthly charges minus any costs BT saves from you leaving early. For example, if you have four months left at £35 per month, the fee would be approximately £67.32, including VAT. (bt.com)
How long does the switch to Lebara take?
Porting your number to Lebara typically takes 4-8 days from the day you sign your contract. The exact porting date depends on whether you have an existing contract with your current provider. (support.lebara.ch)
Will I lose my phone number when switching to Lebara?
No, you can keep your existing phone number when switching to Lebara. You'll need to request a Porting Authorisation Code (PAC) from your current provider and provide it to Lebara to transfer your number. (support.lebara.ch)
Can I switch to Lebara if I'm still under contract with BT Mobile?
Yes, you can switch to Lebara while still under contract with BT Mobile. However, if you cancel before your minimum contract period ends, you'll incur an early termination fee from BT Mobile. (bt.com)
Do I need to contact BT Mobile to switch to Lebara?
No, Lebara will handle the cancellation of your current mobile subscription with BT Mobile. You don't need to contact BT Mobile directly. (support.lebara.ch)
What happens if something goes wrong during the switch to Lebara?
If there are any issues during the switching process, such as delays or incorrect information, you may be entitled to compensation. It's advisable to contact BT Mobile to discuss any compensation you believe you're entitled to. (bt.com)
Is there any downtime during the switch to Lebara?
There may be a brief period of downtime during the number porting process. It's recommended to check the status of your porting request in your Lebara account to stay informed. (support.lebara.ch)
Anything else specific to switching from BT Mobile to Lebara?
When switching to Lebara, ensure you have your PAC code from BT Mobile ready. This code is valid for 30 days, so provide it to Lebara within that period to avoid any delays. (support.lebara.ch)