How to Leave Sky

If you are thinking about leaving Sky, it is important to understand the steps involved and what it means for your broadband, TV, and equipment. This guide explains how to check your contract, cancel or switch, and what happens to your account and services.

Check your contract first

Before you start the cancellation process, find out your Sky contract end date and whether you will face early termination fees. Log in to your Sky account online or use the Sky app to view your contract details. If you need help, contact Sky customer service by phone for confirmation.

Sky calculates early termination charges based on the number of months left in your contract. For example, if you have six months remaining on a £30 monthly plan, your early exit fee would be about £180. Always check the exact figures in your account or by speaking to Sky directly.

How to cancel or switch

You can cancel your Sky broadband in several ways. Call Sky's customer service at 0333 759 3862, use the live chat on the Sky website, send an email to [email protected], or write to Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD. Sky requires a 31-day notice period for broadband cancellations, so you will usually pay for one more month after giving notice.

If you are switching to another broadband provider, the new provider may handle the cancellation for you using the 'One-Touch Switch' system. This process is designed to make switching providers seamless, with your new provider managing the end of your Sky service. If you are not switching, you will need to cancel directly with Sky using one of the methods above.

What happens to your account

When you leave Sky, there are a few things to consider. If you have a landline number with Sky, you can usually keep it by requesting number portability with your new provider. Your Sky email address is linked to your account, so you may lose access once you leave. Back up any important emails and inform your contacts about your new address before cancelling.

If you have bundled services, such as Sky TV or Sky Talk, cancelling broadband may affect these. Check your contract to see how other services are impacted. Sky will also ask you to return equipment such as routers or set-top boxes, providing prepaid packaging and instructions. Failing to return equipment can result in extra charges.

Your options after Sky

Once you have left Sky, you have several broadband providers to choose from. Here are some guides for switching from Sky to other popular options:

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Frequently asked questions

How do I cancel my Sky subscription?

To cancel your Sky subscription, contact Sky's customer service at 0333 759 3505 between 8:00am and 8:00pm, Monday to Sunday. You'll need to provide at least 31 days' notice. Calls are free for Sky Talk customers; charges may apply for others. Alternatively, you can cancel online via your Sky account.

Is there a cooling-off period for cancelling Sky services?

Yes, new customers have a 14-day cooling-off period from when their service begins or when they receive their contract documentation, whichever is later. If you cancel within this period, you shouldn't face any early termination charges, though you may need to pay for any service you've already used.

Will I incur cancellation fees if I cancel Sky before my contract ends?

Yes, cancelling before the end of your minimum contract term (usually 12 or 18 months) may result in an early termination charge. The fee is typically calculated based on the remaining months of your contract. For example, if you have four months left on a £27.00 per month plan, the early termination charge would be £108.00.

How do I return Sky equipment after cancellation?

Sky will send you return packaging and instructions near the end of your notice period. It's important to obtain proof of posting and keep it safe indefinitely. Failure to return equipment within specified timeframes, usually 21 days from cancellation, can result in charges of £50-£200 or more depending on the equipment type and condition.

Can I cancel Sky services online?

Yes, you can cancel certain Sky services online by logging into your Sky account, navigating to 'Your Products', and selecting the service you wish to cancel. If this option isn't available, you'll need to contact Sky directly via phone or live chat.

How do I cancel Sky Sports?

To cancel your Sky Sports subscription, call 0800 151 2747 and say 'cancel Sky Sports'. You'll be asked if you want to pause your service. The process is automated and takes less than a minute. You can also pause online. You can still watch sports channels, and Sky will lift suspensions when sports return to normal.

What is the notice period for cancelling Sky Broadband?

Sky requires 31 days' notice for cancelling Sky Broadband services. If you're outside your minimum contract term, you'll typically pay for one more month after you cancel. Cancelling today does not stop next month's bill.

How do I cancel Sky Mobile?

To cancel your Sky Mobile service, contact Sky's customer service at 0333 759 1127. You'll need to provide at least 31 days' notice. Calls are free for Sky Talk customers; charges may apply for others. Alternatively, you can cancel online via your Sky account.