How to Leave E.ON

Thinking about leaving E.ON as your energy provider? Before you make the move, it is important to understand how to handle your smart meter, as compatibility with your new supplier can sometimes be an issue. This guide explains exactly what to expect, from reviewing your contract to ensuring a smooth switch to your next provider.

Check your contract first

Start by checking your current contract with E.ON. Your contract end date and any early termination (exit) fees are detailed in your confirmation letter or tariff terms and conditions. You can find these documents in your E.ON online account, the E.ON app, or by calling customer service on 0808 501 5200 and asking for your contract details. If you are on a fixed-term tariff, leaving early may result in exit fees, which are usually outlined as £50 per fuel. Always confirm the exact amount before making any decisions.

How to cancel or switch

If you want to leave E.ON without moving to a new provider, you will need to cancel your contract directly. You can do this by calling E.ON on 0808 501 5200, emailing [email protected], submitting a request through your online account, or sending a written notice to E.ON's registered address. For most residential customers, a 30-day written notice is required before your contract end date.

If you are switching to a new energy supplier, the process is supplier-led. This means your new provider will handle the switch for you, including notifying E.ON and arranging the transfer. The switch usually takes up to 21 days, and you will not experience any interruption to your energy supply during this period. Your new supplier will often request a final meter reading and share it with E.ON to ensure accurate billing.

What happens to your account

When you leave E.ON, you do not lose a phone number or email address, as these are not provided by E.ON. If you have bundled services, such as boiler cover, check your contract to see how cancellation affects these extras. Your smart meter will remain in your property, but some features may not be fully compatible with your new supplier's system. It is advisable to contact your new supplier to confirm which smart meter functions will continue to work. Loyalty benefits or rewards may be tied to your contract, so review your agreement or contact E.ON to see if you will lose any perks.

Your options after E.ON

Once you have left E.ON, you can choose from a range of other energy suppliers. Whether you are looking for greener tariffs, better customer service, or lower prices, there are plenty of options. For specific switching guides, see:

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Frequently asked questions

How do I cancel my E.ON energy contract?

To cancel your E.ON energy contract, contact their customer service at 0345 052 0000. Lines are open Monday to Friday, 9am to 5pm. Alternatively, you can reach them via live chat on their website or through social media channels.

Is there a cooling-off period for cancelling E.ON contracts?

Yes, under UK law, you have a 14-day cooling-off period from the date you agreed to switch to E.ON, during which you can cancel without incurring penalties.

Are there any exit fees for leaving E.ON?

E.ON may charge an early exit fee if you cancel a fixed-term contract before its end date. The fee is typically £50 per fuel. However, if you switch within the last 50 days of your contract, no exit fees apply.

How do I submit a final meter reading to E.ON?

You can submit your final meter reading by contacting E.ON's customer service at 0345 052 0000 or through their online account management portal.

How long does it take to process my final bill after cancelling E.ON?

After cancelling, E.ON typically processes your final bill within 10-14 days, which will include any outstanding charges or refunds.

Can I cancel my E.ON contract if I have a prepayment meter?

Yes, you can cancel your E.ON contract regardless of your meter type. Contact E.ON's customer service at 0345 303 3040 for assistance.

What should I do if I have a smart meter and want to cancel E.ON?

If you have a smart meter and wish to cancel, contact E.ON's customer service at 0345 366 5996 for guidance.

How do I switch to a new energy supplier from E.ON?

To switch to a new supplier, contact E.ON's customer service at 0345 302 3473 to inform them of your intention and provide a final meter reading.