How to Switch from BT to Plusnet
If you are considering switching your broadband from BT to Plusnet, it is important to understand how the move could affect your BT email and any associated charges. This guide covers the key steps and what to watch out for with this specific switch.
Before you switch
Check your BT contract end date before starting the switch. If you are still within your minimum term, BT may charge an early termination fee based on the remaining months of your contract. Log in to your BT account or contact BT to confirm any exit fees.
Be aware that cancelling your BT broadband may restrict or end access to your BT email address. If you rely on a BT-provided email, set up a new email account before switching. Also, review any bundled services (such as BT TV or landline features) that may be lost when you leave BT.
How to switch, step by step
- Choose your preferred Plusnet broadband package. Have your personal details and payment method ready.
- Sign up with Plusnet. They will handle the switch, including notifying BT of your intention to leave. This is part of the industry One Touch Switch process for broadband on the Openreach network.
- If you are switching to a Full Fibre package or your phone line is inactive, Plusnet may arrange an engineer visit. Activation typically takes up to 10 working days.
- You do not need to contact BT directly unless you want to confirm your final bill or discuss early termination charges.
- On the switch date, your broadband will transfer to Plusnet. Any downtime is usually brief, often less than 30 minutes.
- After your BT service ends, return any BT equipment to avoid non-return charges. If you want to keep your BT email, contact BT to discuss ongoing access and any fees.
What to watch out for
- BT email access: Cancelling your BT broadband may mean losing access to your BT email. Plusnet does not provide a replacement email service, so set up a new email before switching.
- Early termination charges: Leaving BT before your contract ends will usually incur a fee. Check your BT account for the exact amount.
- Equipment returns: Make sure to return all BT-supplied equipment promptly to avoid additional charges.
Comparison table
| Package | Provider | Download Speed | Upload Speed | Monthly Price | Contract Length | Email Service |
|---|---|---|---|---|---|---|
| Unlimited Fibre | Plusnet | 66 Mbps | 9.5 Mbps | £22.99 | 24 months | 1 email address |
| Fibre 2 | BT | 67 Mbps | 18 Mbps | £25.99 | 24 months | 1 email address |
| Full Fibre 145 | Plusnet | 145 Mbps | 30 Mbps | £23.99 | 24 months | 1 email address |
| Full Fibre 150 | BT | 150 Mbps | 30 Mbps | £28.99 | 24 months | 1 email address |
| Full Fibre 500 | Plusnet | 500 Mbps | 75 Mbps | £28.99 | 24 months | 1 email address |
| Full Fibre 500 | BT | 500 Mbps | 73 Mbps | £37.99 | 24 months | 1 email address |
| Full Fibre 900 | Plusnet | 910 Mbps | 110 Mbps | £31.99 | 24 months | 1 email address |
| Full Fibre 900 | BT | 900 Mbps | 110 Mbps | £41.49 | 24 months | 1 email address |
Sources: Plusnet, BT, Deals on Broadband (see below).
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Frequently asked questions
How much does it cost to leave BT?
If you cancel your BT service before the end of your minimum contract period, you'll incur an early termination fee. This fee is calculated based on the remaining months of your contract, minus any costs BT saves from your early departure. For example, if you have four months left on a £35 monthly plan, the fee would be approximately £67.32. It's advisable to contact BT directly to determine the exact amount. (bt.com)
How long does the switch from BT to Plusnet take?
The switching process typically takes between 3 to 10 working days, depending on your current service and the package you've ordered. If an engineer visit is required, the process may take longer. (plus.net)
Will I lose my phone number, email address, or smart meter data when switching?
When switching to Plusnet, you can transfer your existing phone number. However, Plusnet does not provide email services, so you'll need to set up a new email account. Regarding smart meter data, it should remain unaffected by the switch, as it operates independently of your broadband service. (plus.net)
Can I switch to Plusnet if I am still under contract with BT?
Yes, you can switch to Plusnet while still under contract with BT. However, you'll be subject to BT's early termination fees for ending your contract early. It's advisable to contact BT to understand the exact charges. (bt.com)
Do I need to contact BT, or does Plusnet handle the switch?
Once you've chosen a Plusnet package and signed up, Plusnet will contact BT to arrange the transfer for you. You don't need to contact BT directly. (plus.net)
What happens if something goes wrong during the switch?
If there are any issues during the switching process, Plusnet's customer support team is available to assist you. It's recommended to contact them promptly to resolve any problems. (plus.net)
Is there any downtime during the switch from BT to Plusnet?
In most cases, service disruption is minimal, often limited to about 30 minutes on the day of the switch. However, this can vary depending on your specific circumstances. (dealsonbroadband.co.uk)
Are there any specific considerations when switching from BT to Plusnet?
Ensure you return any BT-supplied equipment promptly to avoid non-return charges. Additionally, if you have a BT email address, consider setting up a new email account, as Plusnet does not provide email services. (dealsonbroadband.co.uk)