Getting Your PAC Code From BT Mobile: Step-by-Step Process and Timeline
How to Request Your PAC Code From BT Mobile
Getting your PAC code from BT Mobile is straightforward, but knowing exactly what to expect helps ensure a smooth switching process. The quickest method is to text PAC to 65075 from your BT Mobile SIM for an instant free response.[1] Alternatively, you can call 150 from a BT phone or 0800 800 150 from any other UK phone or landline.[2][3]
Under Ofcom rules, providers must supply PAC codes immediately by phone or within 2 hours by text, though you'll need to verify your identity through security questions.[2][3] The PAC code itself is a 9-digit alphanumeric code (like ABC123456) that remains valid for 30 days.[2]
What Information You'll Need
The good news is you won't need to gather extensive documentation before requesting your pac code from bt. You'll primarily need:
- Your BT Mobile phone number and account details for verification[2][3][7]
- Access to answer security questions to confirm your identity[3]
No additional documents are required beyond confirming your identity during the request process.[3]
Giving Your PAC Code to Your New Provider
Once you receive your pac code bt has issued, contact your new provider through their website, app, or phone line. You'll need to submit the PAC code along with your current BT phone number.[2][3][5]
This step automatically triggers the cancellation of your BT Mobile service, so there's no need to give BT separate notice about leaving.[2][3] Services like Lodo can handle this switching process for you, managing the provider communication and ensuring your PAC code gets submitted correctly.
Timeline for the Number Transfer
The actual switching process follows a predictable timeline:
- Porting typically completes the next working day after your new provider receives your PAC code[2][3]
- Requests made on weekends or bank holidays will be processed on the following Tuesday or next working day[2][4]
- When your new SIM arrives, insert it to activate with a temporary number until porting finishes (this can take up to 4 working days in some cases)[4]
- Continue using your BT SIM for calls, texts and data until the switch completes[2]
What Happens to Your BT Mobile Account
Your BT account closure happens automatically once your new provider coordinates the number port. If you're out of contract, there are typically no early exit fees, though you should check for any outstanding balance.[2][3]
Your BT service ends on the day your number ports over, and you'll receive a final bill to pay separately.[3] BT cannot refuse to provide your PAC code or delay the process beyond the regulatory timeframes.[3]
Common Concerns About Switching From BT
The 'Text to Switch' system introduced in 2019 has eliminated many complications by removing unsolicited sales calls during the switching process.[2][3] Most number transfers complete smoothly when account details are accurate, though user forums occasionally report delays (such as 4-day transfers with some providers like EE). These issues can typically be resolved by phoning customer support.[4]
If you're also considering switching other services, remember that different rules apply. For example, if you're looking at no contract broadband or short term broadband options, these require separate arrangements. Similarly, sky broadband moving house involves contacting Sky directly, while those wanting to compare broadband ni should use Northern Ireland-specific comparison tools.
Related Switching Considerations
While focusing on your mobile switch, you might also be evaluating other household services. Many people research whether comparison sites like mobiles co uk are legitimate when exploring options, or look into no contract wifi solutions for temporary accommodation. These decisions are separate from your mobile PAC code process, though using an AI switching assistant such as Lodo means you can handle multiple service switches without managing separate paperwork for each.
Some households also use the switching opportunity to review their electricity consumption with an electricity consumption calculator, ensuring their overall household bills are optimised alongside their new mobile deal.
Let Lodo Handle the Switch for You
Lodo is a free AI assistant that compares and switches your mobile, energy, or broadband, without any forms. Just tell it what you need via chat or WhatsApp and it does the rest: finds the best deal, handles the paperwork, and confirms the switch. It takes a few minutes instead of a few hours.
We monitor the market for the newest deals. After switching with us once, we can notify you about a better deal, you confirm with one click and Lodo handles the switching admin.
Try Lodo FreeWhat exactly is a PAC code from BT and why do I need it?
A PAC (Porting Authorisation Code) is a unique alphanumeric code required to transfer your mobile phone number from BT to another provider.[1][4] You need it to keep your existing number when switching networks, and your new provider will use it to automatically initiate the transfer process with BT.[4]
How do I get a PAC code from BT Mobile?
You can obtain a PAC code three ways: text 'PAC' to 65075 (fastest method), call 150 from a BT handset or 0800 800 150 from any other phone during business hours (Monday-Friday 8am-9pm, Saturday 8am-8pm, Sunday 9am-6pm), or log into My BT online and navigate to Mobile > Thinking of leaving BT.[1][8]
How long does it take to receive my PAC code from BT?
When using text-to-switch (texting PAC to 65075), you'll receive your code immediately by text message.[3] When calling, you'll receive it immediately over the phone or within two hours by text.[3]
What information do I need before requesting my PAC code?
You primarily need access to your BT Mobile account - either your phone to make a call or send a text, or your login details for the My BT website.[1][8] Your PAC code itself will be provided by BT; you don't need to gather additional information beforehand.
How long does the actual number transfer process take after I provide my PAC code?
If you provide your PAC code before 3pm, your number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).[1] For codes submitted after 3pm, allow one extra working day for the transfer.[1]
What happens to my BT account once I request a PAC code?
Simply requesting a PAC code doesn't close your account - your service continues normally.[1] When you provide the PAC code to your new provider, the cancellation process begins automatically and BT will be notified of the number transfer.[3] BT may continue charging you until your new provider uses the PAC code to complete the transfer.[4]
Can I use text-to-switch if I'm comparing broadband and mobile providers?
Text-to-switch (sending 'PAC' to 65075) is specifically for mobile number transfers.[3] If you're also considering no contract broadband or other services, you'll need to handle those separately with your providers when comparing options.
What's the difference between a PAC code and a STAC code?
A PAC code allows you to keep your existing phone number when switching providers.[1] A STAC code is requested instead if you don't want to keep your BT phone number and prefer a new one from your new network.[1]
What if I submit my PAC code on a weekend or bank holiday?
If you provide your PAC code on a weekend or English bank holiday, your number transfer will be scheduled for the next working day (Monday to Friday only).[1] Plan accordingly if you need your number switched by a specific date.
Is the PAC code transfer process free with BT Mobile?
Yes, BT will move your mobile phone number for free when you provide your PAC code to your new provider.[4] However, BT may continue charging you until the transfer is completed, and the responsibility for those charges rests with your old provider, not your new one.[4]
Sources
- BT Mobile PAC code request process via text to 65075
- Ofcom regulations on PAC code provision timescales
- BT customer service PAC code procedures and account closure
- User forum reports on BT mobile switching experiences
- New provider PAC code submission requirements
- BT Mobile customer service contact methods
- Identity verification requirements for PAC codes
- BT customer service operating hours and contact options
- Text to Switch implementation across UK networks